Introduction

At GigoEscrow, we strive to provide the best possible service to our users. We understand that there may be instances where a refund is necessary. This Refund Policy outlines the conditions under which refunds may be issued, the process for requesting a refund, and other relevant information. By using GigoEscrow, you agree to this Refund Policy.

Refund Eligibility

1. Transaction Cancellation: Refunds may be issued if a transaction is canceled before it is completed. Both parties (buyer and seller) must agree to the cancellation for a refund to be processed.
2. Failure to Meet Terms: If the seller fails to meet the terms of the transaction agreement, the buyer may be eligible for a refund. Evidence of the seller's failure must be provided.
3. Fraudulent Activity: If a transaction is determined to be fraudulent, affected users may be eligible for a refund. GigoEscrow will investigate claims of fraud thoroughly before issuing any refunds.

Refund Process

1. Requesting a Refund: To request a refund, users must contact GigoEscrow customer support via email or through the contact form on our website. The request must include transaction details and the reason for the refund.
2. Investigation: Upon receiving a refund request, GigoEscrow will investigate the claim. This may involve contacting both parties involved in the transaction and reviewing any relevant evidence.
3. Resolution Timeframe: Refund investigations and resolutions typically take between 5 to 10 business days. Users will be notified of the outcome via email.
4. Refund Issuance: If a refund is approved, the funds will be returned to the original payment method used for the transaction. Refund processing times may vary depending on the payment provider.

Non-Refundable Fees

1. Service Fees: Certain service fees charged by GigoEscrow are non-refundable. Users will be informed of any non-refundable fees before initiating a transaction.
2. Third-Party Fees: Fees charged by third-party payment providers or banks may not be refundable. Users should consult their payment provider for information on their refund policies.

Exceptions

1. Disputes: If a transaction dispute is unresolved or pending arbitration, a refund may not be issued until a resolution is reached.
2. User Misconduct: Refunds will not be issued in cases where user misconduct or violation of GigoEscrow’s terms and conditions is evident.

Chargebacks

1. Unauthorized Chargebacks: Initiating a chargeback through your bank or credit card provider without first contacting GigoEscrow to resolve the issue is considered a violation of this policy. Users who engage in unauthorized chargebacks may have their accounts suspended or terminated.
2. Disputed Chargebacks: If a chargeback is initiated, GigoEscrow reserves the right to dispute the chargeback with the payment provider. Evidence of the transaction and user agreement to the terms will be provided in such cases.

Contact Information

If you have any questions or need assistance with a refund, please contact us at:

GigoEscrow Details 
Address: Lagos, NG 
Email: support@gigoescrow.com 
Phone: +234 803 276 0575

Changes to This Refund Policy

GigoEscrow reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website and will take effect immediately upon posting. Users are encouraged to review this policy periodically to stay informed of any updates.

Effective Date: 1 June, 2024.